Use code PET26 for free shippingFree delivery over $59Everything for cats, dogs, fish & birds, in one placeFast, tracked dispatch30-day easy returnsLoved by 20,000+ pet parents

Policies

Shipping & Returns

Processing time

Orders are processed and dispatched within 1–2 business days. You'll receive a confirmation email as soon as your order is placed, and a tracking link the moment it ships.

Shipping options & costs

Standard shipping is charged at a flat rate shown at checkout, and is free on orders over $59.

Tracked express shipping is available for an additional fee at checkout. Delivery windows are estimates and may vary during peak periods.

International orders

We ship to most countries. Import duties, taxes, and customs fees may apply on arrival and are the responsibility of the recipient.

Returns

You have 30 days from delivery to change your mind. Contact our team with your order number and we'll share the next steps. Returned items should be in their original, unused condition.

Refunds are issued to your original payment method once we receive and inspect the item, normally within 5–10 business days.

Full details, including damaged goods and your statutory cancellation rights, are set out in our Returns Policy.

Damaged or faulty items

If your order arrives damaged or develops a fault, contact us right away with your order number and a short description (photos help) and we'll make it right.