Frequently asked

No — please disconnect the charging cable before use. Using it while charging risks a short circuit. The light flashes red while charging and turns solid once fully charged.

The mask has a built-in 20-minute auto shut-off timer. We recommend 3 to 4 sessions a week for steady, visible improvement — consistency matters more than length.

Yes. It's zero-heat, non-irritating light with no chemical stimulation, so it suits all skin types including sensitive skin. Keep your eyes gently closed and don't stare into the beads while it's on.

The box includes a USB-C cable only. You can charge it with any standard 5V phone adapter you already own.

If you're pregnant, taking photosensitising medication, or have a light-triggered condition, check with your doctor first. The mask is intended for cosmetic use, not to treat any medical condition.

Standard shipping is a flat rate at checkout, and free on orders over $75. We also offer tracked express delivery.

Orders are dispatched within 1–2 business days. Delivery then typically takes 2–5 business days depending on your location and chosen method.

Yes — we ship to most countries. Duties or taxes may apply on arrival depending on your region.

If Kindral isn't right for you, contact our team and we'll help you arrange a return. Items should be in their original condition.

Email our support team with your order number and we'll send you simple return instructions.