Frequently asked

Rinse it weekly and swap it every three to four weeks, sooner in a multi-cat home or if your cat is a heavy shedder.

It is designed to run near-silently, but the pump must stay below the water line. A fountain run low on water is the usual cause of gurgling.

Small dogs manage fine. For a medium or large breed the 1.2L reservoir empties too quickly to be practical.

Standard shipping is a flat rate at checkout, and free on orders over £45. We also offer tracked express delivery.

Orders are dispatched within 1–2 business days. Delivery then typically takes 2–5 business days depending on your location and chosen method.

Yes, we ship to most countries. Duties or taxes may apply on arrival depending on your region.

If a product isn't right for your pet, contact our team within 30 days and we'll help you arrange a return. Items should be in their original condition.

Email our support team with your order number and we'll send you simple return instructions.