Questions, answered

Delivery is a flat £3.99, and free on orders over £45. Every order is tracked.

Orders are packed within 1 to 3 business days and usually arrive 5 to 10 business days after you order. You'll get a tracking link by email once it's on its way.

Our UK store delivers across the United Kingdom. If you live in the US, use our US store for prices in dollars and US shipping.

Orders ship from our fulfilment partner's warehouse. Your tracking link shows each step.

If a product isn't right for you, contact us within 30 days of delivery and we'll arrange a free return and a full refund. Items should be unused and in their original condition.

Email support with your order number and we'll send simple return instructions.

Every product page lists the real size, weight and materials. If you're unsure, email us with your pot or drawer size and we'll tell you honestly.

If the pot is round and has a lip for the clips to hook over, yes. Square dishes and pans with a thick, flat edge won't hold it firmly.

Yes. Hold both handles and tip slowly, so the two clips share the weight as the water runs out.