Questions, answered

Shipping across Canada is a flat $6.99, and free on orders over $79. Every order is tracked.

Orders are packed within 1 to 3 business days and usually arrive 5 to 10 business days after you order. You'll get a tracking link by email once it's on its way.

Our Canadian store ships across Canada, with prices in Canadian dollars. If you live in the UK, the US or South Africa, use the store for your country.

Orders come from our fulfilment partner's warehouse overseas, so the Canada Border Services Agency may charge GST or HST, and the carrier may add a handling fee, before delivery. These aren't included in our prices.

Orders ship from our fulfilment partner's warehouse. Your tracking link shows each step.

If a product isn't right for you, contact us within 30 days of delivery and we'll arrange a free return and a full refund. Items should be unused and in their original condition.

Email support with your order number and we'll send simple return instructions.

Every product page lists the real size, weight and materials. If you're unsure, email us with your pot or drawer size and we'll tell you honestly.

If the pot is round and has a lip for the clips to hook over, yes. Square dishes and pans with a thick, flat edge won't hold it firmly.

Yes. Hold both handles and tip slowly, so the two clips share the weight as the water runs out.