Delivery & Returns

Orders are packed within 1 to 3 business days and usually arrive 8 to 15 business days after you order. You'll get an email when your order is placed, and a tracking link once it ships.

Times are estimates and can stretch around public holidays and peak periods. If your parcel seems stuck, email us with your order number and we'll chase it.

Delivery is a flat €4.99 per order, and free on orders over €59. The charge is shown in your cart and again at checkout before you pay, so nothing is added at the last step.

Every order is tracked from our fulfilment partner's warehouse to your door.

In the EU our prices include VAT. We declare it under the EU's import scheme (IOSS) when your order is sent, so the courier won't ask you for anything on delivery.

Outside the EU, for example in Switzerland, Norway, Iceland or Ukraine, your country's customs may charge import VAT or duty when the parcel arrives, and the carrier may add a handling fee. These are collected before delivery and aren't part of our prices or our delivery charge.

Our European store delivers to every EU country and to most of the rest of Europe: Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, Vatican City. Prices are in euros. Not every product reaches every country, because the supplier has no delivery line there, the line takes over a month, or delivery would cost more than the product; each product page says where it can go, and checkout stops before payment if your address isn't one of them. Delivery to islands and remote areas can take a few days longer. If you live in the UK, the United States or Canada, please use the store for your country.

You have 30 days from delivery to change your mind. Email us with your order number and we'll arrange a free return. Items should be unused and in their original condition.

Refunds go back to your original payment method once the return is received, normally within 5 to 10 business days. The original delivery charge is refunded when the return is because of a fault or our mistake.

Full details, including faulty items and your statutory rights, are in our Returns Policy.

If your order arrives damaged or develops a fault, email us right away with your order number and a photo, and we'll send a replacement or a refund.