Questions, answered

Delivery is a flat €4.99 anywhere we deliver in Europe, and free on orders over €59. Every order is tracked.

Orders are packed within 1 to 3 business days and usually arrive 8 to 15 business days after you order, a little longer to islands and outside the EU. You'll get a tracking link by email once it's on its way.

Our European store delivers to every country in the EU and to most of the rest of Europe, with prices in euros. Not every product reaches every country, especially islands, small states and countries outside the EU: each product page says where it can go, and checkout tells you before you pay. If you live in the UK, the US or Canada, use the store for your country.

Not in the EU. Our prices include VAT, which we pay under the EU's import scheme (IOSS), so the courier won't ask for anything. Outside the EU, in Switzerland, Norway or Iceland for example, your country's customs may charge import VAT or duty, and the carrier may add a handling fee, before delivery. These aren't included in our prices.

Orders ship from our fulfilment partner's warehouse. Your tracking link shows each step.

If a product isn't right for you, contact us within 30 days of delivery and we'll arrange a free return and a full refund. Items should be unused and in their original condition.

Email support with your order number and we'll send simple return instructions.

Every product page lists the real size, weight and materials. If you're unsure, email us with your pot or drawer size and we'll tell you honestly.

If the pot is round and has a lip for the clips to hook over, yes. Square dishes and pans with a thick, flat edge won't hold it firmly.

Yes. Hold both handles and tip slowly, so the two clips share the weight as the water runs out.