Frequently asked

Skin is personal. Many people notice a brighter, calmer look within 4–6 weeks of consistent use, with firmness and tone continuing to improve over 8–12 weeks. Light therapy rewards routine — think of it like brushing your teeth.

We recommend 10-minute sessions, 3 to 5 times a week. More isn't better — consistency is what counts.

The mask is designed with eye-safe positioning and comfortable openings. Keep your eyes gently closed during your session and avoid staring directly into the lights.

Use the mask on clean, bare skin, then apply your serums and moisturiser afterwards — freshly treated skin is primed to drink them in. Avoid light-sensitising actives right before a session.

If you're pregnant, taking photosensitising medication, or have a light-triggered condition, check with your doctor first. The mask is intended for cosmetic use, not to treat any medical condition.

Standard shipping is a flat rate at checkout, and free on orders over $75. We also offer tracked express delivery.

Orders are dispatched within 1–2 business days. Delivery then typically takes 2–5 business days depending on your location and chosen method.

Yes — we ship to most countries. Duties or taxes may apply on arrival depending on your region.

If Kindral isn't right for you, contact our team and we'll help you arrange a return. Items should be in their original condition.

Email our support team with your order number and we'll send you simple return instructions.